Government of India has an online Grievance forum at http://www.pgportal.gov.in
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like (all hyperlinks given below links to respective dept/office site)
| 1) Railways |
| 2) Posts |
| 3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL) |
| 4) Urban Development (Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc) |
| 5) Petroleum & Natural Gas |
| 6) Civil Aviation (Air India, Airports Authority of India, etc) |
| 7) Shipping, Road Transport & Highways |
| 8) Tourism |
| 9) Public Sector Banks
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Industrial Development Bank of India Ltd National Bank for Agriculture and Rural Development Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Small Industries Development Bank of India State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Travancore Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank |
| 10) Public Sector Insurance Companies
GIC of India Life Insurance Corporation of India National Insurance Company Ltd. The New India Assurance Company Ltd. The Oriental Insurance Company Ltd. United India Insurance Company Ltd. |
| 11) National Saving Scheme of Ministry of Finance |
| 12) Employees' Provident Fund Organization |
| 13) Regional Passport Authorities
Regional Passport Office, Ahemadabad Regional Passport Office, Amritsar Regional Passport Office, Bangalore Regional Passport Office, Bareilly Regional Passport Office, Bhopal Regional Passport Office, Bhubaneswar Regional Passport Office, Chandigarh Regional Passport Office, Chennai Regional Passport Office, Cochin Regional Passport Office, Coimbatore Regional Passport Office, Dehradun Regional Passport Office, Delhi Regional Passport Office, Ghaziabad Regional Passport Office, Goa Regional Passport Office, Guwahati Regional Passport Office, Hyderabad Regional Passport Office, Jaipur Regional Passport Office, Jalandhar Regional Passport Office, Jammu Regional Passport Office, Kolkata Regional Passport Office, Kozhikode Regional Passport Office, Lucknow Regional Passport Office, Madurai Regional Passport Office, Malappuram Regional Passport Office, Mumbai Regional Passport Office, Nagpur Regional Passport Office, Patna Regional Passport Office, Pune Regional Passport Office, Raipur Regional Passport Office, Ranchi Regional Passport Office, Shimla Regional Passport Office, Srinagar Regional Passport Office, Surat Regional Passport Office, Thane Regional Passport Office, Trichy Regional Passport Office, Trivandrum Regional Passport Office, Visakhapatnam |
| 14) Central Government Health Scheme |
| 15) Central Board of Secondary Education |
| 16) Kendriya Vidyalaya Sangathan |
| 17) National Institute of Open Schooling |
| 18) Navodaya Vidyalaya Samiti |
| 19) Central Universities |
| 20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour |
Many of us say that these things don't work in India .
Couple of months back, the Faridabad Municipal Corporation laid new roads in the area and the residents were very happy about it. But two weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the FMC and BSNL about the goof up as it's clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don't know about this facility.
This way we can at least raise our concerns instead of just talking about the 'System' in India .