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SBI Cards beats ICICI Bank in credit card complaints--CASH FLOW INDICATOR RATIOSid--INDEX ANALYSIS OF SBI INDIA -- INDEX ANALYSIS OF ICICI INDIA

SBI Cards beats ICICI Bank in credit card complaints

New Delhi: The banking ombudsman in India has stated that of a total of 34,499 complaints received 7,669 have been credit card related thus making it one of the highest areas in which consumers raised their grievances. Two major credit card issuers in India the ICICI Bank, and SBI Cards have been forerunners in all credit card complaints. SBI Card, a joint venture between the State Bank of India (SBI) and GE Money topped the list with the banking ombudsman receiving as much as 2,654 complaints against the issuer. SBI Cards is the second largest credit card issuer in India.

Icici, the leading private sector entity, which incidentally is also the largest issuer of credit cards in India followed closely with 1,451 complaints filed against the bank. Most of the complaints include using coercive and strong tactics to recover money, charging of excessive interest rates, charge backs where a customer is not willing to wait for 45 to 60 days for the completion of investigations of a disputed transaction, insurance-related charges on credit cards, misuse, stealing or loss of cards and fraudulent transactions, which are pretty serious. A senior RBI official said, "Almost 90 per cent of the cases that come to the ombudsman are awarded in favor of the customers."

The banks however have their own versions. While a SBI Cards official maintained that the numbers do not give the right picture because these include all cards related complaints including debit cards, Sachin Khandelwal, the ICICI Bank credit cards head said "For a bank having a total base of 9.5 million cards and more than 219.75 million transactions a year, a complaint number of 1,451 works out to around 0.19 complaints per thousand customers.''

Banking ombudsman comes into the picture when a customer is not able to resolve the matter with the bank. The Banking Ombudsman Scheme, 2006 enables resolution of complaints of bank customers relating to certain services rendered by banks. A Banking Ombudsman is person appointed by the RBI to redress customer complaints against certain deficiency in banking services. This scheme came into force from January 1, 2006

Cash deposit ratio of Icici is more than sbi.Total debt to owners fund is greater in sbi as compared to icici.Financial charges coverage ratio & post tax financial charges coverage ratio is greater for Sbi than Icici.

 

LEVERAGE RATIOS

Current ratio is greater for Icici whereas Quick ratio are not in much variance.

 

CASH FLOW INDICATOR RATIOSid

Dividend payout cash profit ratio is greater to sbi  by 12.09 in 2007 of sbi,8.52  in 2008 & 9.87 in 2009.Dividend payout net  profit is invariance 13-14% greater for Icici.Cash retention ratio & cash earning retention ratio are invariance greater to icici as sbi statistics.Adjusted cash flow times is greater for Sbi by 23-26%than Icici.Moreover,EPS of sbi is greater than icici in 2007 by 51.7,69.19 & 109.89 in 2008 & 2009.Book value of SBI is higher ti Icici in 2007,2008,2009 by 467.56,359.01 & 324.32.

 

INDEX ANALYSIS OF SBI INDIA

 

 

 

 

 

 

 

0

 

 

 

 

 

Mar '05

Mar '06

Mar '07

Mar '08

Mar '09

 

 

 

 

 

 

 

12 mths

12 mths

12 mths

12 mths

12 mths

 

 

 

 

 

 

Capital and Liabilities:

 

 

 

 

 

 

 

 

 

Total Share Capital

100

100

100

199.82

206.3

 

 

 

 

 

Equity Share Capital

100

100

100

199.82

206.3

 

 

 

 

 

Share Application Money

0.00

0.00

0.00

0.00

0.00

 

 

 

 

 

Preference Share Capital

0.00

0.00

0.00

0.00

0.00

 

 

 

 

 

Reserves

100

151.7

306.9

1055.61

1434.09

 

 

 

 

 

Revaluation Reserves

0.00

0.00

0.00

0.00

0.00

 

 

 

 

 

Net Worth

100

148.3

300.19

1036.9

1407.25

 

 

 

 

 

Deposits

100

35.4

186.55

464.12

1021.73

 

 

 

 

 

Borrowings

100

597.2

1069.57

1696.34

1799.87

 

 

 

 

 

Total Debt

100.00

163.33

123.04

152.53

1060.38

 

 

 

 

 

Other Liabilities & Provisions

100

120.1

211.04

681.4

1232.75

 

 

 

 

 

Total Liabilities

100

173

231.9

568.9

1097.12

 

 

 

 

 

 

Mar '05

Mar '06

Mar '07

Mar '08

Mar '09

 

 

 

 

 

 

 

12 mths

12 mths

12 mths

12 mths

12 mths

 

 

 

 

 

 

Assets

 

 

 

 

 

 

 

 

 

Cash & Balances with RBI

100

288.05

729.6

2065.6

2304.28

 

 

 

 

 

Balance with Banks, Money at Call

100

117.5

116.9

-129.2

1170.31

 

 

 

 

 

Advances

100

292.8

666.89

1059.39

1680.69

 

 

 

 

 

Investments

100

-175.36

-243.27

-138.5

400.08

 

 

 

 

 

Gross Block

100

109.6

204.87

343.33

554.7

 

 

 

 

 

Accumulated Depreciation

100

154.7

308.7

421.53

659.5

 

 

 

 

 

Net Block

100

137.52

139

218.44

387.35

 

 

 

 

 

Capital Work In Progress

100

-341.7

162.48

931.7

1172.3

 

 

 

 

 

Other Assets

100

216.97

375.27

1415.188

1051.7

 

 

 

 

 

Total Assets

100

173,9

231.97

568.93

1097.126

 

 

 

 

 

 

Contingent Liabilities

100

460,64

976.2

4695.06

3680

 

 

 

 

 

Bills for collection

100

286.2

572.04

1090.7

2414.82

 

 

 

 

 

Book Value (Rs)

100

148.36

300.18

697.6

995.5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INDEX ANALYSIS OF ICICI INDIA

 

Mar '05

Mar '06

Mar '07

Mar '08

Mar '09

 

 

 

 

 

 

 

12 mths

12 mths

12 mths

12 mths

12 mths

 

 

 

 

 

 

Capital and Liabilities:

 

 

 

 

 

 

 

 

 

Total Share Capital

100

140.86

149.61

345.92

346.48

 

 

 

 

 

Equity Share Capital

100

207.77

220.68

510.25

511.08

 

 

 

 

 

Share Application Money

0.02

 

0.00

0.00

0.00

 

 

 

 

 

Preference Share Capital

100

100

100

100

100

 

 

 

 

 

Reserves

100

804.43

982.01

2839.5

3098.78

 

 

 

 

 

Revaluation Reserves

0.00

0.00

0.00

0.00

0.00

 

 

 

 

 

Net Worth

100

748.53

911.88

2629.4

2866.9

 

 

 

 

 

Deposits

100

653.82

1309.28

1448.74

1187.44

 

 

 

 

 

Borrowings

100

148.38

528.001

957.05

1006.99

 

 

 

 

 

Total Debt

100

526.66

1112.77

1325.07

1142.05

 

 

 

 

 

Other Liabilities & Provisions

100

179.08

786.7

1004.81

1044.59

 

 

 

 

 

Total Liabilities

100

499.4

1055.7

1384.56

1262.33

 

 

 

 

 

 

Mar '05

Mar '06

Mar '07

Mar '08

Mar '09

 

 

 

 

 

 

 

12 mths

12 mths

12 mths

12 mths

12 mths

 

 

 

 

 

 

Assets

 

 

 

 

 

 

 

 

 

Cash & Balances with RBI

100

408.11

1948.33

3630.1

1763.84

 

 

 

 

 

Balance with Banks, Money at Call

100

230.9

1796,39

315.6

887.63

 

 

 

 

 

Advances

100

599.06

1142.7

1468.3

1388.38

 

 

 

 

 

Investments

100

417.13

807.53

1207.56

1041.26

 

 

 

 

 

Gross Block

100

180.1

139,8

273.33

347.11

 

 

 

 

 

Accumulated Depreciation

100

336.27

596.6

967.65

1448.28

 

 

 

 

 

Net Block

100

-14

-28

17.5

-58.5

 

 

 

 

 

Capital Work In Progress

100

536,2

969.4

0.00

0.00

 

 

 

 

 

Other Assets

100

437.4

873.03

1364.1

1776.6

 

 

 

 

 

Total Assets

100

499.4

1055.7

1384.56

1262.33

 

 

 

 

 

 

Contingent Liabilities

100

229.6

815.79

2812.3

7245.4

 

 

 

 

 

Bills for collection

100

532.61

1317.21

1996.5

2741.3

 

 

 

 

 

Book Value (Rs)

100

464.92

587.1

1451.65

1613.26